An employee of the Indian airline IndiGo got into a dispute with a passenger during the Istanbul-Delhi flight. Sandwiches became the cause of the conflict. Losing her temper, the co-worker threw the phrase in the direction of the annoying tourist: “Shut up, little girl, I’m not your servant.”
The incident was filmed by other tourists on the plane and posted online. According to the Daily Star, the passenger brought the flight staff to tears with her arrogant attitude and desire to eat a sandwich that was not on the menu.
Here is an excerpt of a dialogue from a video clip between a tourist and a flight attendant:
“Please try to understand, there is a cart, and the dishes are counted. We can issue you only what is provided for by the class of service,” the flight attendant informed the passenger.
The woman interrupted her and said: Why are you shouting?
“Because you shout at us. I’m sorry, but you shouldn’t talk to the crew like that.
I listen to you calmly with all due respect, but you must also respect the crew,” the airline employee.
As a result, she lost her temper: the employee scolded the tourist for her rude behavior and pointed her finger at the crew. “Shut up! I’m sorry, but you can’t talk to me like that… I’m an employee, but I’m not your servant,” the flight attendant became angry. The heated exchange ended with the employee turning away, putting on a protective mask, and leaving.
A airline representative made a statement regarding the incident: “We are aware of the situation that occurred on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The problem was related to the meals chosen by some passengers traveling on a codeshare connection. IndiGo is aware of the needs of its customers and we constantly strive to provide courteous and hassle-free service to our passengers. We are investigating the incident and would like to reassure them that their comfort has always been our top priority. We strive always to provide the best experience.”