The Egyptian authorities have responded to the “crying” of vacationers, repeatedly disappointed with the local service, and have taken steps to improve the situation. Now tourists at the resorts of the Red Sea have the opportunity to express their problems and suggestions through a special e-mail and hotline. The authorities promised to act “on hot pursuit”.
According to the Egypt Independent portal, a 24-hour hotline was launched by the Egyptian Travel Agents Association (ETAA) specifically to receive complaints and comments. The Ministry of Tourism and Antiquities has finally decided to use an important tool to improve the quality of tourism in its country — to listen to the needs of vacationers. With the help of innovation, officials want to ensure the highest level of service for resort guests, and promptly. The opening of feedback — in oral and written format — will help to promptly respond to emerging emergencies and solve problems immediately after they are received, said Deputy Minister of Tourism and Antiquities Gada Shalabi.
As it turned out, all tourists can complain – foreigners and Egyptians themselves – will listen and read everyone’s messages. So, for tourists visiting Egypt who encounter problems or lack of quality of service, there are now several places to go with complaints without leaving the hotel or the beach:
- Send a message to tourism@mota.gov.eg if you don’t want to talk.
- Call the number 19654 – if you need to express yourself by voice.
At the same time, the hotelier was obliged to place this contact information directly near the reception desk so that it was visible to tourists. In addition, boards with feedback data will be placed at all tourist and archaeological sites.