On February 7, a family from Vladimir was evicted from the Club Family At Barcelo Bavaro Palace hotel in the Dominican Republic. Before the end of the tour, the tourists had 4 more days.
The cause of the incident, according to her clients, was a scandal at the casino at the hotel. “The head of the family went to play cards and reacted emotionally when he noticed five sevens on the table. He began to resent and shout that the casino was deceiving customers. As a result, he was taken to the police, and then released only on a written agreement that he vacates the room and leaves the hotel with his family. He, along with his pregnant wife and child, was forced to check into the first hotel that came across at his own expense, ”says the travel agent.
The tour operator company ANEX Tour, in which the tourists purchased the tour, confirmed the information about the eviction of the Russians. “At the moment, we are investigating the circumstances of the incident and will comment on the situation in the near future,” the press service of ANEX Tour said.
According to the tour operator company, the hotel exercised the right to refuse guests a subsequent stay for good reasons: violation of internal rules and the need to contact law enforcement agencies. Early eviction occurred on the basis of a police report. But in the end, for the tourists, everything ended relatively well.
“The host office managed to minimize the unused nights and place guests in the alternative hotel Serenade Punta Cana Beach & Spa Resort 5 * without additional payments,” the press service of ANEX Tour notes.
Problematic guests must fly to Russia on February 11, in accordance with the purchased tickets. This is also confirmed by the director of the travel agency, which is in touch with its tourists. According to her, it took a lot of nerves and coordination to solve the problem. “At first, the hotel refused to cancel the fine for unused nights without a receipt that the tourist had no claims against him. But then he made concessions. My client has settled in Club Family At Barcelo Bavaro Palace so far at his own expense. He paid $475.