Rome’s taxi system has once again become the target of criticism as tourists complain about long waiting times, difficulties paying by card, and frequent driver refusals. A new study by the Caracciolo Foundation reveals that 85% of visitors and business travellers are dissatisfied with taxi services in the Italian capital.
A survey of 1,567 members of the Automobile Club of Italy (ACI) shows:
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63.6% of non-residents experienced long waiting times
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57% struggled to pay by credit or debit card
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21.1% were refused a ride outright
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over 30% reported that drivers declined short-distance trips
Despite widespread complaints, the research notes a few positive aspects. Respondents appreciated:
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politeness of drivers — 44.5%
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good knowledge of routes — 45%
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cleanliness of vehicles — 36%
Still, the majority of non-residents — 54% — rated the quality of service as inadequate.
ACI Roma president Giuseppina Fusco said Rome needs “modern regulations, digital tools, and a level of service worthy of a capital city”.
Most common taxi scams in Rome
Overcharging
Drivers may avoid using the meter, propose inflated fixed prices, or deliberately take longer routes.
“Broken” taximeter
The meter is claimed to be out of order, forcing passengers to accept an overpriced fare.
Cash manipulation
Underpaying change, switching banknotes, or pretending to make an error.
Illegal taxis
Unlicensed drivers operate without insurance and often target tourists.
Restaurant and hotel kickbacks
Some drivers steer travellers toward specific businesses from which they receive commissions.
Safety tips for travellers
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use only licensed taxis
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ensure the meter is switched on
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confirm card payments before starting your trip
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keep small banknotes for payment
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avoid unsolicited offers
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save receipts
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report issues to police or tourist assistance centres