Which passengers can not be allowed on board the plane even if they have a ticket and why? Commentary by a tourism lawyer.
There are three aspects to be identified. The first – who have the right not to be allowed on the plane. The second is the rights and responsibilities of the passenger inside the aircraft. And third, what to do if you are not allowed on the flight or is denied check-in.
Who can be denied boarding or using a ticket?
Not allowed on the plane can only be in case of violation of the law or the rules of the airline. Whose?
- overweight
- incorrect cargo insurance
- being under the influence of alcohol or drugs
- the presence or absence of special equipment for the transportation of low-mobility passengers.
For example, if it is a person who can not sit, but has to lie down during the flight. He is told: “We cannot provide you with this transportation, so you have been denied.”
Recently, DIP wrote about a man 2.16 m tall who was taken off the flight because he was not in the seat. If a tall passenger is dropped off the flight, then the care of passengers is polished or disguised as safety. The concern in this case is how we will get out, whether it will be comfortable for other passengers to sit next to a tall person.
Pregnant women are often denied a flight. And this is not because something will happen, but because suddenly the passenger may give birth or die. But the airline or the commander of the aircraft cannot determine for sure.
What are the responsibilities of a passenger inside an aircraft?
Do not harm the aircraft or passengers. A person can be denied a flight (or even disembark at the nearest airport) only for security reasons.
What to do to a passenger who is denied transportation?
Call a senior shift who will write a waiver. If the passenger is not denied check-in and is told at the entrance to the plane: “We will not be able to transport you”, you must similarly request a written refusal, signed by the airline, the commander of the aircraft, the senior flight attendant.
And in this case, the passenger has the right to buy a new ticket, but he returns the cost of the previous one. If the second ticket was more expensive, the difference between the first and second tickets is returned.